Terms & Conditions

Return Policy:

All sales are final. We do not issue refunds, accept cancellations, or allow exchanges to be made. On a case by case basis under extenuating circumstances, at our discretion, if we determine a refund is warranted, a 5% fee will be deducted from the refund. All shipping fees and international duty/tax are non-refundable. If in any instance a refund is granted, credit cards will be refunded in USD at the exchange rate effective at the time of the refund. The cardholder assumes all responsibility for any fluctuations in exchange rate and/or fees levied by their bank. In order for us to provide the best customer service, any concerns regarding orders must be received in writing within 30 days of placing the order or 15 days within delivery of the order.

Processing & Shipping:

Orders are processed on Monday’s regardless of when your order was placed throughout the week. Please allow up to 7 business days for order verification and processing, and an additional 10 business days for delivery.

All orders are shipped via USPS including international orders (Mexico is shipped via FedEx). You are responsible for any customs tariffs your package may incur upon import to your country. Please note international mail ends up being delivered by the local postal carrier company. If there is an issue with a delivery after it enters a different country it is completely out of the hands of the U.S postal service.

We are not responsible for any lost, stolen or damaged shipments. Customers are responsible for paying additional shipping and handling fees to have the order re-shipped, if available. The buyer assumes all responsibilities of claims made with the shipping carrier. Once your shipment has been dropped off at the post office, it can take anywhere from a few hours to a couple of days for your package information to appear in the USPS system. please allow at least 24 hours after receiving your shipping notification for your tracking number to show up.

*These are estimated timeframes and are not guaranteed.

*Processing times may increase slightly during peak holiday seasons or due to supply chain disruptions.

*Due to the small nature of our business, at this time all prints and stickers are printed to order. We do not keep a large inventory in house and only print what's needed to fulfill orders. This helps us keep our costs down, lower our carbon footprint and reduce our waste impact as a business. These practices occasionally lengthen order turnaround time and we greatly appreciate your patience and understanding. 

*Keep in mind that USPS tracking is a guide, not an exact science.  The barcode on your package’s label is scanned as it moves through various shipping facilities on its way to you, but it’s not uncommon for scanners to miss the barcode, causing tracking information to be insufficiently updated.  please be patient and give your package time to arrive safely to you.

*Due to the Covid-19 pandemic and its resulting effects on our mail system, as well as staff shortages, we appreciate your patience more than ever. 

Copyright and Trademarks: 

All content of our website is protected by United States and international copyright laws.

Purchase for Personal Use Only: 

Buyers may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.

Privacy: 

We respect our customer’s account information as private and confidential information and will never share it with any outside affiliates or individuals. The information we collect for orders includes name, e-mail address, billing address, phone number, credit card, internet protocol (IP) address, and geographical region. By providing this information to us, the buyer represents that they own and consent to our use of such personal data. We use this information to verify and process orders, to collect payment and bill for our services, and to contact and respond to buyer’s requests regarding sales and support. At any time, the buyer has the right to withdraw or decline consent. If the buyer does not provide the requested information, we will not be able to provide services to them. 

Where are your illustration prints printed?

Every artwork is printed, hand-cut, inspected for quality, shipped to us by the fine-art studio in Los Angeles, Static Medium. 

*With our current order volume it’s most economical for the print shop to ship to us so we can ship to you. 

Where are your products manufactured?

As a value led brand, we are discerning in who we work and collaborate with. Company values, aesthetics, brand positioning, quality, sustainability, and labor practices are all considered. All products are made in the USA and local business relationships are prioritized. 

What kind of payment do you take?

We accept all major forms of payment. We can not change the payment method once the order has been placed.

Question didn’t get answered?

Please email lizdeleo.ftsh@gmail.com  for any further questions.